Browsing DSpace | ZHAW digitalcollection

Browsing by Person coen

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
or enter first few letters:

Showing results 56 to 75 of 95 < previous next >

Issue Date	Title	Involved Person(s)
Jul-2017	Partnerschaften im Outsourcing : Beziehungen im FM	Coenen, Christian; Santagada, Giuseppe
2007	Peer proconsuming-service in a C2C-setting : the case of Wikipedia	Coenen, Christian; Müller-Seitz, G.
2002	Prosocial service behaviors and their role in influencing perceived service quality	Coenen, Christian
2008	Prosoziale Kompetenz des Mitarbeiters in der Dienstleistungsinteraktion	Coenen, Christian
2005	Prosoziales Dienstleisterverhalten im Kundenkontakt	Coenen, Christian
2014	Reflecting on future research concerning the added value of FM	Jensen, P.A.; van der Voordt, T.; Coenen, Christian; Sarasoja, A.-L.
2013	Relationship value in FM : a customer perspective	Coenen, Christian; Schäfer-Cui, Ying Ying
2016	Relationship value in outsourced FM services : value dimensions and drivers	Cui, Ying Ying; Coenen, Christian
2010	Reputation and public awareness of facilities management : a quantitative survey	Coenen, Christian; von Felten, Daniel; Schmid, Mirjam
2007	Service Excellence als Impulsgeber : Strategien - Management - Innovation - Branchen	Gouthier, Matthias H. J.; Coenen, Christian; Schulze, Henning S.; Wegmann, Christoph
2012	Service-centric logic of FM	Coenen, Christian; von Felten, Daniel
2007	Service-Excellence durch Prosocial Service Performance	Coenen, Christian
2001	Service-orientation and service-competence of customer-contact employees	Coenen, Christian
2001	Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern	Coenen, Christian
1999	Serviceorientierung von Kundenkontakt-Mitarbeitern	Coenen, Christian
2005	Social software as a new way of customer employee interaction	Coenen, Christian; Müller-Seitz, G.
2015	Successful relationship management in FM : how relations create value in FM	Coenen, Christian
2002	Tagungsbericht - 11th Annual AMA frontiers in services conference	Gouthier, M.; Coenen, Christian
2012	Tempted by another : how customer-perceived competitive advantage influences repurchase intentions in service relationships	Mende, Martin; Thompson, Scott; Coenen, Christian
2012	The added value of facilities management : concepts, findings and perspectives	Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian

Showing results 56 to 75 of 95 < previous next >