Evolution and effectiveness of the governmental risk and crisis communication on Twitter in the COVID-19 pandemic : the case of Switzerland

Björck, Albena; Diers-Lawson, Audra; Dücrey, Felix

doi:10.30658/icrcc.2022.06

Publication type:	Conference paper
Type of review:	No review
Title:	Evolution and effectiveness of the governmental risk and crisis communication on Twitter in the COVID-19 pandemic : the case of Switzerland
Authors:	Björck, Albena Diers-Lawson, Audra Dücrey, Felix
et. al:	No
DOI:	10.30658/icrcc.2022.06
Proceedings:	Proceedings of the International Crisis and Risk Communication Conference
Volume(Issue):	5
Page(s):	27
Pages to:	30
Conference details:	12th International Crisis and Risk Communication Conference (ICRCC), Orlando, USA, 7-9 March 2022
Issue Date:	2022
Publisher / Ed. Institution:	Nicholson School of Communication and Media
ISSN:	2576-9111
Language:	English
Subject (DDC):	302.2: Communication 614: Public health and prevention of disease
Abstract:	The Covid-19 pandemic has challenged the risk and crisis communication capabilities of governmental authorities: A new global phenomenon had to be managed and explained on a national and local level to protect public health. In the form of a single case study, the current research investigates this complex event as a cumulative crisis, the evolution of the communication strategies, and the effectiveness of messaging using Twitter in the context of Switzerland. The study identifies improvement potential in existing theoretical frameworks and provides a method for governmental authorities to track and assess their communication efforts.
URI:	https://digitalcollection.zhaw.ch/handle/11475/26976
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	School of Management and Law
Organisational Unit:	International Management Institute (IMI)
Appears in collections:	Publikationen School of Management and Law

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Björck, A., Diers-Lawson, A., & Dücrey, F. (2022). Evolution and effectiveness of the governmental risk and crisis communication on Twitter in the COVID-19 pandemic : the case of Switzerland [Conference paper]. Proceedings of the International Crisis and Risk Communication Conference, 5, 27–30. https://doi.org/10.30658/icrcc.2022.06

Björck, A., Diers-Lawson, A. and Dücrey, F. (2022) ‘Evolution and effectiveness of the governmental risk and crisis communication on Twitter in the COVID-19 pandemic : the case of Switzerland’, in Proceedings of the International Crisis and Risk Communication Conference. Nicholson School of Communication and Media, pp. 27–30. Available at: https://doi.org/10.30658/icrcc.2022.06.

A. Björck, A. Diers-Lawson, and F. Dücrey, “Evolution and effectiveness of the governmental risk and crisis communication on Twitter in the COVID-19 pandemic : the case of Switzerland,” in Proceedings of the International Crisis and Risk Communication Conference, 2022, vol. 5, pp. 27–30. doi: 10.30658/icrcc.2022.06.

BJÖRCK, Albena, Audra DIERS-LAWSON und Felix DÜCREY, 2022. Evolution and effectiveness of the governmental risk and crisis communication on Twitter in the COVID-19 pandemic : the case of Switzerland. In: Proceedings of the International Crisis and Risk Communication Conference. Conference paper. Nicholson School of Communication and Media. 2022. S. 27–30

Björck, Albena, Audra Diers-Lawson, and Felix Dücrey. 2022. “Evolution and Effectiveness of the Governmental Risk and Crisis Communication on Twitter in the COVID-19 Pandemic : The Case of Switzerland.” Conference paper. In Proceedings of the International Crisis and Risk Communication Conference, 5:27–30. Nicholson School of Communication and Media. https://doi.org/10.30658/icrcc.2022.06.

Björck, Albena, et al. “Evolution and Effectiveness of the Governmental Risk and Crisis Communication on Twitter in the COVID-19 Pandemic : The Case of Switzerland.” Proceedings of the International Crisis and Risk Communication Conference, vol. 5, Nicholson School of Communication and Media, 2022, pp. 27–30, https://doi.org/10.30658/icrcc.2022.06.