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Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-26481
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dc.contributor.authorSchweiger, Lukas-
dc.contributor.authorBenedech, Rodolfo Andres-
dc.contributor.authorMeierhofer, Jürg-
dc.date.accessioned2022-12-20T13:58:24Z-
dc.date.available2022-12-20T13:58:24Z-
dc.date.issued2022-
dc.identifier.isbn978-1-6654-6297-6de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/26481-
dc.description.abstractAdopting the digital twin concept in the industry has revealed its potential for value-creation in production and operations. At the same time, the idea of a digital twin is also being discussed in many other business areas. One of these is after-sales service, where the digital twin is attractive from two aspects. On the one hand, as a source of knowledge to better understand the customers’ problems. On the other hand, digital twins may help manage service operations themselves. However, building such a service process twin with limited resources and capabilities is not trivial. Moreover, managing service operations transparently can be complex and demanding. Therefore, it is essential to focus on the solutions that generate the most value for customers and providers. Based on literature research and previous projects with similar problem settings, this paper presents a method to build such service process twins. Thereby, service blueprints and agent-based simulation play a significant role. The presented systematic approach has been tested and continuously improved in two projects with companies in different industries. However, current research showed room for improvement concerning the detail level of service blueprints and their interrelationship with the simulation models.de_CH
dc.language.isoende_CH
dc.publisherIEEEde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectAgent-based simulationde_CH
dc.subjectService process twinde_CH
dc.subjectService blueprintde_CH
dc.subjectService operationde_CH
dc.subjectSymbiotic simulationde_CH
dc.subject.ddc003: Systemede_CH
dc.titleDevelopment approach for value-creating service process twins based on service design methodsde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Engineeringde_CH
zhaw.organisationalunitInstitut für Datenanalyse und Prozessdesign (IDP)de_CH
dc.identifier.doi10.1109/DASC/PiCom/CBDCom/Cy55231.2022.9928003de_CH
dc.identifier.doi10.21256/zhaw-26481-
zhaw.conference.details2022 IEEE Intl Conf on Dependable, Autonomic and Secure Computing, Intl Conf on Pervasive Intelligence and Computing, Intl Conf on Cloud and Big Data Computing, Intl Conf on Cyber Science and Technology Congress (DASC/PiCom/CBDCom/CyberSciTech), Falerna, Italy, 12-15 September 2022de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.publication.statusacceptedVersionde_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
zhaw.title.proceedingsIEEE DASC/PiCom/CBDCom/CyberSciTech 2022 Proceedingsde_CH
zhaw.webfeedService Engineeringde_CH
zhaw.author.additionalNode_CH
zhaw.display.portraitYesde_CH
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Schweiger, L., Benedech, R. A., & Meierhofer, J. (2022). Development approach for value-creating service process twins based on service design methods. IEEE DASC/PiCom/CBDCom/CyberSciTech 2022 Proceedings. https://doi.org/10.1109/DASC/PiCom/CBDCom/Cy55231.2022.9928003
Schweiger, L., Benedech, R.A. and Meierhofer, J. (2022) ‘Development approach for value-creating service process twins based on service design methods’, in IEEE DASC/PiCom/CBDCom/CyberSciTech 2022 Proceedings. IEEE. Available at: https://doi.org/10.1109/DASC/PiCom/CBDCom/Cy55231.2022.9928003.
L. Schweiger, R. A. Benedech, and J. Meierhofer, “Development approach for value-creating service process twins based on service design methods,” in IEEE DASC/PiCom/CBDCom/CyberSciTech 2022 Proceedings, 2022. doi: 10.1109/DASC/PiCom/CBDCom/Cy55231.2022.9928003.
SCHWEIGER, Lukas, Rodolfo Andres BENEDECH und Jürg MEIERHOFER, 2022. Development approach for value-creating service process twins based on service design methods. In: IEEE DASC/PiCom/CBDCom/CyberSciTech 2022 Proceedings. Conference paper. IEEE. 2022. ISBN 978-1-6654-6297-6
Schweiger, Lukas, Rodolfo Andres Benedech, and Jürg Meierhofer. 2022. “Development Approach for Value-Creating Service Process Twins Based on Service Design Methods.” Conference paper. In IEEE DASC/PiCom/CBDCom/CyberSciTech 2022 Proceedings. IEEE. https://doi.org/10.1109/DASC/PiCom/CBDCom/Cy55231.2022.9928003.
Schweiger, Lukas, et al. “Development Approach for Value-Creating Service Process Twins Based on Service Design Methods.” IEEE DASC/PiCom/CBDCom/CyberSciTech 2022 Proceedings, IEEE, 2022, https://doi.org/10.1109/DASC/PiCom/CBDCom/Cy55231.2022.9928003.


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