Digital servitization in the manufacturing sector : survey preliminary results

Pezzotta, Giuditta; Arioli, Veronica; Adrodegari, Federico; Rapaccini, Mario; Saccani, Nicola; Rakic, Slavko; Marjanovic, Ugljesa; West, Shaun; Stoll, Oliver; Meierhofer, Jürg; Holst, Lennard; Wiesner, Stefan A.; Bertoni, Marco; Romero, David; Pirola, Fabiana; Sala, Roberto; Gaiardelli, Paolo

doi:10.1007/978-3-031-16411-8_37

Publication type:	Conference paper
Type of review:	Peer review (publication)
Title:	Digital servitization in the manufacturing sector : survey preliminary results
Authors:	Pezzotta, Giuditta Arioli, Veronica Adrodegari, Federico Rapaccini, Mario Saccani, Nicola Rakic, Slavko Marjanovic, Ugljesa West, Shaun Stoll, Oliver Meierhofer, Jürg Holst, Lennard Wiesner, Stefan A. Bertoni, Marco Romero, David Pirola, Fabiana Sala, Roberto Gaiardelli, Paolo
et. al:	No
DOI:	10.1007/978-3-031-16411-8_37
Proceedings:	Advances in Production Management Systems. Smart Manufacturing and Logistics Systems : Turning Ideas into Action : IFIP WG 5.7 International Conference, APMS 2022, Gyeongju, South Korea, September 25-29, 2022, Proceedings, Part II
Editors of the parent work:	Kim, Duck Young Cieminski, Gregor von Romero, David
Volume(Issue):	2
Page(s):	310
Pages to:	320
Conference details:	IFIP International Conference on Advances in Production Management Systems (APMS 2022), hybrid, 25-29 September 2022
Issue Date:	2022
Publisher / Ed. Institution:	Springer
Publisher / Ed. Institution:	Cham
ISBN:	978-3-031-16410-1 978-3-031-16411-8
ISSN:	1868-4238 1868-422X
Language:	English
Subjects:	Digitalization; Servitization; Digital servitization; Industry 4.0; Product-service system; Survey
Subject (DDC):	658.5: Production management
Abstract:	In the contention of the current industrial landscape, an increasing number of manufacturing firms are experimenting with the transition from product-centric offerings to service-based value concepts and product-service bundles as high-value integrated customer solutions to increase their revenues and build sustainable competitive advantages; a phenomenon known as the “servitization” of manufacturing. Nowadays, consistently with the Industry 4.0 paradigm, these companies have therefore started a process of integrating their traditional value offerings with digital services. This recent strategy is known as “Digital Servitization” and consists of developing new services and/or improving existing ones through digital technologies. However, this transformation is challenging, and companies often struggle to achieve their expectations. Thus, this study aims to shed light on the current state of Digital Servitization strategies in the manufacturing sector based on a survey addressed to the top and middle management. The results obtained by the analysis of the data collected from the survey show an increasing trend towards the adoption of digital technologies for enabling innovation and differentiation in service delivery processes.
URI:	https://digitalcollection.zhaw.ch/handle/11475/25822
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	School of Engineering
Organisational Unit:	Institute of Data Analysis and Process Design (IDP)
Appears in collections:	Publikationen School of Engineering

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Pezzotta, G., Arioli, V., Adrodegari, F., Rapaccini, M., Saccani, N., Rakic, S., Marjanovic, U., West, S., Stoll, O., Meierhofer, J., Holst, L., Wiesner, S. A., Bertoni, M., Romero, D., Pirola, F., Sala, R., & Gaiardelli, P. (2022). Digital servitization in the manufacturing sector : survey preliminary results [Conference paper]. In D. Y. Kim, G. v. Cieminski, & D. Romero (Eds.), Advances in Production Management Systems. Smart Manufacturing and Logistics Systems : Turning Ideas into Action : IFIP WG 5.7 International Conference, APMS 2022, Gyeongju, South Korea, September 25-29, 2022, Proceedings, Part II (Vol. 2, pp. 310–320). Springer. https://doi.org/10.1007/978-3-031-16411-8_37

Pezzotta, G. et al. (2022) ‘Digital servitization in the manufacturing sector : survey preliminary results’, in D.Y. Kim, G.v. Cieminski, and D. Romero (eds) Advances in Production Management Systems. Smart Manufacturing and Logistics Systems : Turning Ideas into Action : IFIP WG 5.7 International Conference, APMS 2022, Gyeongju, South Korea, September 25-29, 2022, Proceedings, Part II. Cham: Springer, pp. 310–320. Available at: https://doi.org/10.1007/978-3-031-16411-8_37.

G. Pezzotta et al., “Digital servitization in the manufacturing sector : survey preliminary results,” in Advances in Production Management Systems. Smart Manufacturing and Logistics Systems : Turning Ideas into Action : IFIP WG 5.7 International Conference, APMS 2022, Gyeongju, South Korea, September 25-29, 2022, Proceedings, Part II, 2022, vol. 2, pp. 310–320. doi: 10.1007/978-3-031-16411-8_37.

PEZZOTTA, Giuditta, Veronica ARIOLI, Federico ADRODEGARI, Mario RAPACCINI, Nicola SACCANI, Slavko RAKIC, Ugljesa MARJANOVIC, Shaun WEST, Oliver STOLL, Jürg MEIERHOFER, Lennard HOLST, Stefan A. WIESNER, Marco BERTONI, David ROMERO, Fabiana PIROLA, Roberto SALA und Paolo GAIARDELLI, 2022. Digital servitization in the manufacturing sector : survey preliminary results. In: Duck Young KIM, Gregor von CIEMINSKI und David ROMERO (Hrsg.), Advances in Production Management Systems. Smart Manufacturing and Logistics Systems : Turning Ideas into Action : IFIP WG 5.7 International Conference, APMS 2022, Gyeongju, South Korea, September 25-29, 2022, Proceedings, Part II. Conference paper. Cham: Springer. 2022. S. 310–320. ISBN 978-3-031-16410-1

Pezzotta, Giuditta, Veronica Arioli, Federico Adrodegari, Mario Rapaccini, Nicola Saccani, Slavko Rakic, Ugljesa Marjanovic, et al. 2022. “Digital Servitization in the Manufacturing Sector : Survey Preliminary Results.” Conference paper. In Advances in Production Management Systems. Smart Manufacturing and Logistics Systems : Turning Ideas into Action : IFIP WG 5.7 International Conference, APMS 2022, Gyeongju, South Korea, September 25-29, 2022, Proceedings, Part II, edited by Duck Young Kim, Gregor von Cieminski, and David Romero, 2:310–20. Cham: Springer. https://doi.org/10.1007/978-3-031-16411-8_37.

Pezzotta, Giuditta, et al. “Digital Servitization in the Manufacturing Sector : Survey Preliminary Results.” Advances in Production Management Systems. Smart Manufacturing and Logistics Systems : Turning Ideas into Action : IFIP WG 5.7 International Conference, APMS 2022, Gyeongju, South Korea, September 25-29, 2022, Proceedings, Part II, edited by Duck Young Kim et al., vol. 2, Springer, 2022, pp. 310–20, https://doi.org/10.1007/978-3-031-16411-8_37.