| Publication type: | Conference proceedings |
| Type of review: | Editorial review |
| Title: | Smart Services Summit : smart services supporting the new normal |
| Editors: | West, Shaun Meierhofer, Jürg Mangla, Utpal |
| DOI: | 10.1007/978-3-030-97042-0 |
| Extent: | XXIII, 168 |
| Conference details: | Fourth Smart Services Summit, Zurich, 22 October 2021 |
| Issue Date: | 2022 |
| Series: | Progress in IS |
| Publisher / Ed. Institution: | Springer |
| Publisher / Ed. Institution: | Cham |
| ISBN: | 978-3-030-97041-3 978-3-030-97042-0 |
| Language: | English |
| Subjects: | Smart services; Business development; Digitalization; Service industry; Smart government; Artificial intelligence; Digital platform; Servitization |
| Subject (DDC): | 658.406: Innovation management, change management |
| Abstract: | This book provides state-of-the-art descriptions of smart service innovations in the industry, supported by novel scientific approaches. It gathers findings and insights presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021, which primarily focused on how smart services have enabled companies to adapt during and to the COVID-19 pandemic. The book includes examples of remote and collaborative working that actively involve customers in service processes, requiring a change in mindset for more traditional firms. Moreover, it explores how services can be delivered faster and more affordable with the aid of new technologies and in collaboration with the customers, leading to new value propositions and business models and thus an evolution of smart services. Given its scope, the book offers an essential guide for practitioners and advanced students alike. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/25045 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | School of Engineering |
| Organisational Unit: | Institute of Data Analysis and Process Design (IDP) |
| Appears in collections: | Publikationen School of Engineering |
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Smart Services Summit : smart services supporting the new normal. (2022). In S. West, J. Meierhofer, & U. Mangla (Eds.), Fourth Smart Services Summit, Zurich, 22 October 2021. Springer. https://doi.org/10.1007/978-3-030-97042-0
West, S., Meierhofer, J. and Mangla, U. (eds) (2022) Smart Services Summit : smart services supporting the new normal, Fourth Smart Services Summit, Zurich, 22 October 2021. Cham: Springer. Available at: https://doi.org/10.1007/978-3-030-97042-0.
S. West, J. Meierhofer, and U. Mangla, Eds., Smart Services Summit : smart services supporting the new normal. Cham: Springer, 2022. doi: 10.1007/978-3-030-97042-0.
WEST, Shaun, Jürg MEIERHOFER und Utpal MANGLA (Hrsg.), 2022. Smart Services Summit : smart services supporting the new normal, 2022. Cham: Springer. ISBN 978-3-030-97041-3
West, Shaun, Jürg Meierhofer, and Utpal Mangla, eds. 2022. Smart Services Summit : Smart Services Supporting the New Normal. Fourth Smart Services Summit, Zurich, 22 October 2021. Cham: Springer. https://doi.org/10.1007/978-3-030-97042-0.
West, Shaun, et al., editors. “Smart Services Summit : Smart Services Supporting the New Normal.” Fourth Smart Services Summit, Zurich, 22 October 2021, Springer, 2022, https://doi.org/10.1007/978-3-030-97042-0.
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