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  2. School of Management and Law
  3. Publikationen
  4. Publikationen School of Management and Law
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dc.contributor.authorHeinrich, Peter-
dc.contributor.authorKilic, Mehmet-
dc.contributor.authorAschoff, Felix-Robinson-
dc.contributor.authorSchwabe, Gerhard-
dc.date.accessioned2020-06-11T14:13:39Z-
dc.date.available2020-06-11T14:13:39Z-
dc.date.issued2014-
dc.identifier.isbn978-1-4503-2540-0de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/20153-
dc.description.abstractRecent research has shown that financial advisory encounters can successfully be supported with IT-artifacts. Tabletop scenarios, for example, can increase the transparency of the advisory process for customers. However, we have also had the experience that the relationship quality as experienced by customers can suffer severely when IT-artifacts are introduced.de_CH
dc.language.isoende_CH
dc.publisherAssociation for Computing Machineryde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subject.ddc004: Informatikde_CH
dc.titleEnabling relationship building in tabletop-supported advisory settingsde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.organisationalunitInstitut für Wirtschaftsinformatik (IWI)de_CH
dc.identifier.doi10.1145/2531602.2531697de_CH
zhaw.conference.details17th ACM Conference on Computer Supported Cooperative Work & Social Computing, Baltimore, USA, 15-19 February 2014de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawNode_CH
zhaw.pages.end183de_CH
zhaw.pages.start171de_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewPeer review (Abstract)de_CH
zhaw.title.proceedingsCSCW '14 : Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computingde_CH
zhaw.author.additionalNode_CH
zhaw.display.portraitYesde_CH
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Heinrich, P., Kilic, M., Aschoff, F.-R., & Schwabe, G. (2014). Enabling relationship building in tabletop-supported advisory settings [Conference paper]. CSCW ’14 : Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing, 171–183. https://doi.org/10.1145/2531602.2531697
Heinrich, P. et al. (2014) ‘Enabling relationship building in tabletop-supported advisory settings’, in CSCW ’14 : Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing. Association for Computing Machinery, pp. 171–183. Available at: https://doi.org/10.1145/2531602.2531697.
P. Heinrich, M. Kilic, F.-R. Aschoff, and G. Schwabe, “Enabling relationship building in tabletop-supported advisory settings,” in CSCW ’14 : Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing, 2014, pp. 171–183. doi: 10.1145/2531602.2531697.
HEINRICH, Peter, Mehmet KILIC, Felix-Robinson ASCHOFF und Gerhard SCHWABE, 2014. Enabling relationship building in tabletop-supported advisory settings. In: CSCW ’14 : Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing. Conference paper. Association for Computing Machinery. 2014. S. 171–183. ISBN 978-1-4503-2540-0
Heinrich, Peter, Mehmet Kilic, Felix-Robinson Aschoff, and Gerhard Schwabe. 2014. “Enabling Relationship Building in Tabletop-Supported Advisory Settings.” Conference paper. In CSCW ’14 : Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing, 171–83. Association for Computing Machinery. https://doi.org/10.1145/2531602.2531697.
Heinrich, Peter, et al. “Enabling Relationship Building in Tabletop-Supported Advisory Settings.” CSCW ’14 : Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing, Association for Computing Machinery, 2014, pp. 171–83, https://doi.org/10.1145/2531602.2531697.


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