The home care work environment’s relationships with work engagement and burnout : a cross‐sectional multi‐centre study in Switzerland

Möckli, Nathalie; Denhaerynck, Kris; De Geest, Sabina; Leppla, Lynn; Beckmann, Sonja; Hediger, Hannele; Zúñiga, Franziska

doi:10.1111/hsc.13010

Publication type:	Article in scientific journal
Type of review:	Peer review (publication)
Title:	The home care work environment’s relationships with work engagement and burnout : a cross‐sectional multi‐centre study in Switzerland
Authors:	Möckli, Nathalie Denhaerynck, Kris De Geest, Sabina Leppla, Lynn Beckmann, Sonja Hediger, Hannele Zúñiga, Franziska
et. al:	No
DOI:	10.1111/hsc.13010
Published in:	Health and Social Care in the Community
Volume(Issue):	28
Issue:	6
Page(s):	1989
Pages to:	2003
Issue Date:	4-May-2020
Publisher / Ed. Institution:	Wiley
ISSN:	0966-0410 1365-2524
Language:	English
Subjects:	Professional burnout; Job demands-resources model; Home care service; Occupational stress; Work engagement; Work environment
Subject (DDC):	158: Applied psychology 610.73: Nursing
Abstract:	This study aimed to investigate the levels of burnout and work engagement among home care workers in Switzerland and to test their association with job demands and job resources. We conducted a multi-centre, cross-sectional survey in the German-speaking part of Switzerland with a convenience sample of seven home care agencies. Data were collected between September 2017 and January 2018. We assessed burnout with the Maslach Burnout Inventory (MBI) and work engagement with the Utrecht Work Engagement Scale (UWES) as well as job demands (overtime, work-family conflicts, experienced aggression and work stressors) and job resources (predictability, staffing, teamwork, leadership, collaboration, social support, sense of community, feedback). To investigate the levels of burnout and work engagement, we applied descriptive statistics. Based on Bakker and colleagues' Job Demands-Resources model, we used a path analysis to test the associations of job demands and job resources with burnout and work engagement. We analysed data from 448 home care workers (response rate 61.8%, mean age 44 years (SD 13.2), 96% female). The frequency of burnout in our sample was low, while that of work engagement was high. Job demands correlated positively with emotional exhaustion (β = .54, p < .001) and negatively with work engagement (β = -.25, p < .001). Job resources correlated negatively with emotional exhaustion (β = -.28, p < .001) and positively with work engagement (β = .41, p < .001). Work-family conflicts and work stressors correlated strongest with emotional exhaustion, whereas social support and feedback were found to correlate strongest with work engagement. Improvements to the home care work environment might enhance work engagement and reduce burnout. Corrective interventions could focus on reducing specific aspects of job demands, such as work-family conflicts and work stressors, as well as on increasing aspects of job resources, especially social support and feedback.
URI:	https://digitalcollection.zhaw.ch/handle/11475/20015
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	School of Health Sciences
Organisational Unit:	Institute of Nursing (IPF)
Appears in collections:	Publikationen Gesundheit

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Möckli, N., Denhaerynck, K., De Geest, S., Leppla, L., Beckmann, S., Hediger, H., & Zúñiga, F. (2020). The home care work environment’s relationships with work engagement and burnout : a cross‐sectional multi‐centre study in Switzerland. Health and Social Care in the Community, 28(6), 1989–2003. https://doi.org/10.1111/hsc.13010

Möckli, N. et al. (2020) ‘The home care work environment’s relationships with work engagement and burnout : a cross‐sectional multi‐centre study in Switzerland’, Health and Social Care in the Community, 28(6), pp. 1989–2003. Available at: https://doi.org/10.1111/hsc.13010.

N. Möckli et al., “The home care work environment’s relationships with work engagement and burnout : a cross‐sectional multi‐centre study in Switzerland,” Health and Social Care in the Community, vol. 28, no. 6, pp. 1989–2003, May 2020, doi: 10.1111/hsc.13010.

MÖCKLI, Nathalie, Kris DENHAERYNCK, Sabina DE GEEST, Lynn LEPPLA, Sonja BECKMANN, Hannele HEDIGER und Franziska ZÚÑIGA, 2020. The home care work environment’s relationships with work engagement and burnout : a cross‐sectional multi‐centre study in Switzerland. Health and Social Care in the Community. 4 Mai 2020. Bd. 28, Nr. 6, S. 1989–2003. DOI 10.1111/hsc.13010

Möckli, Nathalie, Kris Denhaerynck, Sabina De Geest, Lynn Leppla, Sonja Beckmann, Hannele Hediger, and Franziska Zúñiga. 2020. “The Home Care Work Environment’s Relationships with Work Engagement and Burnout : A Cross‐Sectional Multi‐Centre Study in Switzerland.” Health and Social Care in the Community 28 (6): 1989–2003. https://doi.org/10.1111/hsc.13010.

Möckli, Nathalie, et al. “The Home Care Work Environment’s Relationships with Work Engagement and Burnout : A Cross‐Sectional Multi‐Centre Study in Switzerland.” Health and Social Care in the Community, vol. 28, no. 6, May 2020, pp. 1989–2003, https://doi.org/10.1111/hsc.13010.